Privacy Policy

At Valarmathi Taxi, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you use our services in Palladam and nearby areas.

1. Information We Collect

• Contact information: name, phone number, email address when you make a booking or inquiry.
• Booking details: pickup & drop locations, date/time, vehicle type, distance and fare details.
• Payment information: We may collect payment details if you pay online or via payment partner (we do not store full card details on our servers unless explicitly stated and secured).
• Device & usage data: IP address, browser type, pages visited, and app/device identifiers to improve our services.

2. How We Use Your Information

• To confirm and manage your bookings and provide the taxi service you requested.
• To communicate with you about your ride, send receipts, and provide customer support.
• To process payments and prevent fraud.
• To improve and personalize our services, analyze usage, and for internal record-keeping.

3. Sharing & Disclosure

We may share personal information with:

• Drivers and service partners (so they can complete the booking).
• Payment processors and banks for transaction processing.
• Law enforcement or government bodies when required by law.
• Third-party service providers who help us operate the business (these providers are contractually required to keep your data secure).

4. Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, or alteration. However, no internet transmission is 100% secure — if you have security concerns, please contact us (details below).

5. Retention

We retain personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

You have rights relating to your personal data, including the right to access, correct, or request deletion of your data where applicable. To exercise these rights email us at valarmathitaxi@gmail.com or call +91 94864 44307. We may ask for information to verify your identity before responding.

7. Cookies & Tracking

We use cookies and similar technologies on our website to improve user experience and analyze site traffic. You can manage cookie preferences via your browser settings.

8. Children

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will post on this page with a revised "effective date".

Effective date: February 1, 2026.